OWNERS

When Do I Get Paid?

We collect rent from tenants on the 1st day of each month. Within 2 business days, your revenue will be sent via Electronic Funds Transfer (EFT) directly to your account. If a tenant is late paying, we will follow up to discuss next steps.

How Do I Get Paid?

You will be sent an email to setup a personalized Online Portal on our website. The portal allows you to authorize which bank account will receive payment.

How Does Expense Approval Work?

For minor maintenance and repairs (i.e. under $300), we will repair as required and collect revenue during the following tenant billing cycle. For maintenance >$300, you must e-transfer the required funds in advance. 

How Long Will My Contract Last?

We offer one year contracts.

Do You Offer Short Term Rental Services?

At this time, we are only offering long-term rental services, defined as month-to-month or annually leases. 

What Happens With Damage Deposits?

OXEN maintains a separate account for all tenant damage deposits. As a tenant moves out, we will complete a move out inspection. If there is no damage identified, the damage deposit will be sent back to the tenant. If damage has occurred, we will repair as required and deduct the cost from the tenant’s damage deposit. If the cost to repair damages is beyond the damage deposit amount, we will advise on next steps.

Will You Assist With Eviction of a Problem Tenant?

Our monthly management fee covers the cost of serving an eviction notice to a tenant. If a tenant refuses to leave the property, we will support in proceeding with next steps, at a cost.

What if I Want to Cancel My Contract or Sell My Property?

No problem, all we require is one month written notice. We will provide the same notice period to you, should we decide we can no longer manage your property.

TENANTS

When Is Rent Due?

Rent is due on the first day of each month, regardless of any holiday. 

What if I am Late Paying Rent?

The Residential Tenancies Act of Newfoundland states that a Landlord can issue a lease termination notice 5 days after rent is deemed late, with the tenant expected to leave the premises 10 days after notice is served. Late payment fees will be applied per industry regulations.

If for any reason your rent will be late, please contact us directly to explain and setup a payment plan.

How Much is the Damage Deposit?

We collect 3/4 of the months rent as a damage deposit.

Can I Modify the Property I am Renting?

Any modification to the property requires the express written consent of the landlord. 

Can My Rental Price Increase?

Yes, your rental price can increase. Your landlord cannot increase rent more than once in a 12 month period. There is no restriction as to the amount of the increase. A notice period of 6 months is required for month-to-month and annual contracts, while a notice period of 8 weeks is required for week-to-week contracts. 

Where Do I Submit Maintenance Requests?

Head on over to your Tenant Portal in the Resident Center and make your request. You may also call or email us directly, but the preference is to submit online. 

What Happens If I Get Locked Out of My Rental?

Inside of regular business hours, please contact us directly. We will drop over with a set of keys. A fee of $50 will be charged. 

Lockouts are not considered an emergency situation. As such, if you are locked out after hours, you will have to contact a locksmith at your own expense.   

Can I Have a New Roommate Move In?

Yes, this is possible. However, you must notify us first and the potential roommate will have to fill out an application form and pass our screening process.