Become an OXEN tenant

Matching good tenants with good landlords

Are you a reliable tenant who pays their bills and respects their rental property? If yes, then we want to meet you.

We value each tenant relationship and offer professional services to make your rental feel like home.

TENANT SERVICES:

ePay

Pay Rental Bills Online

Automate Montly Payments

Track Payments Online

No Added Fees

 

TENANT PORTAL

ePay

Maintenance Requests Online

Track Receipts

Access Lease Documents

Communicate with OXEN

MAINTENANCE

Request Repairs Online

24/7 Service Line

Contractor Verification

TENANT PORTAL

Tenants have access to their own online portal. They can make rental payments, request repairs, and track receipts, all in one place. They can also access copies of their lease documentation and tenant insurance policies.

TENANT PORTAL

Tenants have access to their own online portal. They can make rental payments, request repairs, and track receipts, all in one place. They can also access copies of their lease documentation and tenant insurance policies.

TENANT RIGHTS

Safe and clean environment

Property in good repair

Adequate water, heat, and light

No rental increase in first year of tenancy

Rent can only be increased once in 12 month period with 6 months written notice

Maximum damage deposit of 3/4 of monthly rent

Landlord cannot change locks, or disconnect any service, while tenant is living in the property

Except in an emergency, a landlord must provide 24 hours notice, prior to entering the unit

Landlord must make necessary repairs in a timely manner

As a tenant, it is important that you fully understand your rights and responsibilities.

Download a copy of the Newfoundland & Labrador Residential Tenancies Act, 2018.

TENANT RESPONSIBILITIES

Pay rent on time

Keep rental unit clean, including garbage removal and housekeeping

Repair any damages caused

Repair any damages caused by guests

Report maintenance issues right away, to help minimize damage 

Provide proper written notice when planning to move out of the property

No interferance of peaceful enjoyment of the property for other occupants

Without the written consent of the landlord, shall not change locks or disconnect any service (e.g. heat, water, electric) 

Rent out any part of the rental unit without asking for the landlord’s permission

TENANT RIGHTS

Safe and clean environment

Property in good repair

Adequate water, heat, and light

No rental increase in first year of tenancy

Rent can only be increased once in 12 month period with 6 months written notice

Maximum damage deposit of 3/4 of monthly rent

Landlord cannot change locks, or disconnect any service, while tenant is living in the property

Except in an emergency, a landlord must provide 24 hours notice, prior to entering the unit

Landlord must make necessary repairs in a timely manner

As a tenant, it is important that you fully understand your rights and responsibilities.

Download a copy of the Newfoundland & Labrador Residential Tenancies Act, 2018.

TENANT RESPONSIBILITIES

Pay rent on time

Keep rental unit clean, including garbage removal and housekeeping

Repair any damages caused

Repair any damages caused by guests

Report maintenance issues right away, to help minimize damage 

Provide proper written notice when planning to move out of the property

No interferance of peaceful enjoyment of the property for other occupants

Without the written consent of the landlord, shall not change locks or disconnect any service (e.g. heat, water, electric) 

Rent out any part of the rental unit without asking for the landlord’s permission

TENANT FAQ:

When Is Rent Due?

Rent is due on the first day of each month, regardless of any holiday.

What if I am Late Paying Rent?

The Residential Tenancies Act of Newfoundland states that a Landlord can issue a lease termination notice 5 days after rent is deemed late, with the tenant expected to leave the premises 10 days after notice is served. Late payment fees will be applied per industry regulations.

If for any reason your rent will be late, please contact us directly to explain and setup a payment plan.

How Much is the Damage Deposit?

We collect 3/4 of the months rent as a damage deposit.

Can I Modify the Property I am Renting?

Any modification to the property requires the express written consent of the landlord.

Can My Rental Price Increase?

Yes, your rental price can increase. Your landlord cannot increase rent more than once in a 12 month period. There is no restriction as to the amount of the increase. A notice period of 6 months is required for month-to-month and annual contracts, while a notice period of 8 weeks is required for week-to-week contracts.

Where Do I Submit Maintenance Requests?

Head on over to your Tenant Portal in the Resident Center and make your request. You may also call or email us directly, but the preference is to submit online.

What Happens If I Get Locked Out of My Rental?

Inside of regular business hours, please contact us directly. We will drop over with a set of keys. A fee of $50 will be charged.

Lockouts are not considered an emergency situation. As such, if you are locked out after hours, you will have to contact a locksmith at your own expense.

Can I Have a New Roommate Move In?

Yes, this is possible. However, you must notify us first and the potential roommate will have to fill out an application form and pass our screening process.

Already and OXEN tenant? Download our Tenant Brochure:

Already and OXEN tenant?
Download our Tenant Brochure:

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